Last updated: June 21, 2026

Welcome to thesandcloud.com.

These Terms and Conditions govern your access to and use of our website, products, services, checkout, content, and any purchase made through thesandcloud.com.

This website is owned and operated by NUMA LABS LLC.

By accessing our website, browsing our store, placing an order, or using any part of our services, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you should not use this website or purchase products from us.

1. Company Information

Company Name: NUMA LABS LLC

Business Address:
NUMA LABS LLC
8206 Louisiana Blvd NE, Ste A #9399
Albuquerque, New Mexico 87113
United States

Website: thesandcloud.com
Contact Email: support@thesandcloud.com

2. Online Store

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products to you.

Shopify is the platform provider and is not the seller of the products purchased through this website. The seller and website operator is NUMA LABS LLC.

3. Eligibility

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our website or products for any illegal or unauthorized purpose.

4. Products and Product Information

We make reasonable efforts to display our products, descriptions, images, features, colors, dimensions, prices, and availability as accurately as possible.

However, we do not guarantee that product descriptions, images, colors, pricing, or other content on the website will always be complete, accurate, current, or error-free.

Product colors may appear differently depending on your device, screen settings, lighting, photography, and display quality.

We reserve the right to modify, update, discontinue, or limit the availability of any product at any time without prior notice.

5. Product Use

Customers are responsible for using products safely, responsibly, and according to any instructions, warnings, or care guidelines provided with the product or displayed on our website.

NUMA LABS LLC is not responsible for damage, injury, loss, or product failure caused by:

• Misuse
• Improper handling
• Improper storage
• Failure to follow instructions
• Use in unsuitable conditions
• Modification or alteration of the product
• Normal wear and tear
• Accidental damage
• Negligent or reckless use

You should always inspect the product before use and stop using it immediately if you notice damage, defects, or unsafe conditions.

6. Orders

When you place an order on our website, you agree to provide accurate, complete, and current information, including your name, shipping address, billing address, email address, phone number, and payment information.

After placing an order, you may receive an order confirmation email. This email confirms that we have received your order request. It does not guarantee acceptance of your order.

We reserve the right to accept, decline, cancel, limit, or refuse any order for any reason, including but not limited to:

• Product unavailability
• Payment issues
• Suspected fraud
• Incorrect pricing
• Incorrect product information
• Shipping restrictions
• Incorrect or incomplete customer information
• Abuse of promotions or discounts
• Violation of these Terms

If we cancel an order after payment has been processed, we will issue a refund to the original payment method, where applicable.

7. Pricing and Availability

All prices are displayed in the currency shown at checkout.

Prices, discounts, promotions, shipping fees, taxes, and product availability may change at any time without prior notice.

We reserve the right to correct any errors, inaccuracies, or omissions, including after an order has been submitted.

If a product is listed at an incorrect price due to a typographical error, technical error, or pricing mistake, we reserve the right to cancel or refuse the order.

8. Payment

Payment must be completed at checkout using one of the payment methods available on our website.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed by third-party payment processors, Shopify Payments, Shop Pay, PayPal, credit card networks, or other available payment providers.

We do not store your full payment card details.

9. Shipping and Delivery

Orders are typically processed and shipped within 24 to 72 hours after the order is placed.

After shipment, estimated delivery time is usually 7 to 14 business days, depending on the destination, carrier, customs processing, local postal services, and other factors outside our control.

Delivery times are estimates only and are not guaranteed unless explicitly stated at checkout.

For more information, please review our Shipping Policy.

10. Shipping Delays

We make reasonable efforts to ship orders within the estimated timeframe shown on our website or at checkout.

However, delays may occur due to:

• Customs processing
• Carrier delays
• Public holidays
• High order volume
• Weather conditions
• Incorrect shipping information
• Local postal delays
• International transit delays
• Events outside our reasonable control

If a shipping delay occurs, we will do our best to assist you based on the available tracking information and carrier updates.

11. International Orders, Duties, and Taxes

We sell to English-speaking and international markets, including but not limited to the United States, United Kingdom, Canada, Australia, and other available destinations.

For international orders, customers may be responsible for customs duties, import taxes, VAT, brokerage fees, tariffs, or other charges imposed by their country.

These charges are not controlled by NUMA LABS LLC and may not be included in the product price or shipping cost unless clearly stated at checkout.

Customers are responsible for ensuring that the products they order can be legally imported into their country.

We are not responsible for customs delays, customs refusals, import restrictions, unpaid duties or taxes, or packages returned due to failure to pay customs charges.

12. Returns and Refunds

Returns, refunds, exchanges, defective product claims, cancellations, and related issues are governed by our Refund Policy.

We offer a 30-day return policy, subject to the eligibility conditions described in our Refund Policy.

Returned items must generally be unused, clean, undamaged, complete, and in their original packaging, unless otherwise required by applicable law.

Nothing in these Terms limits any mandatory consumer rights that may apply in your country, state, province, or territory.

13. Order Cancellations and Changes

If you need to cancel or modify an order, please contact us as soon as possible at:

support@thesandcloud.com

We process orders quickly and cannot guarantee that changes or cancellations can be made after an order has been placed.

If your order has already been processed, packed, shipped, or handed over to a carrier or fulfillment partner, we may no longer be able to cancel or modify it.

14. Lost, Stolen, or Delivered Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is marked as delivered by the carrier but you did not receive it, please check your mailbox, front door, parcel locker, building reception, neighbors, household members, local post office, or delivery carrier.

Once a package is marked as delivered by the carrier, NUMA LABS LLC is not responsible for lost or stolen packages.

However, you may contact us at support@thesandcloud.com, and we will do our best to help you review the situation.

15. Incorrect Address, Refused Delivery, and Failed Delivery Attempts

NUMA LABS LLC is not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to:

• Incorrect address
• Missing apartment, unit, suite, or building number
• Incorrect postal or ZIP code
• Refused delivery
• Failure to collect the package
• Unsuccessful delivery attempts
• Unpaid customs duties, taxes, or fees

If a package is returned to sender and received by our fulfillment partner, we may offer to reship the order or issue a refund, depending on the situation.

Additional shipping fees, return shipping costs, customs fees, or related costs may be deducted from any refund, where permitted by law.

16. Promotions, Discounts, and Offers

From time to time, we may offer discounts, promotional codes, bundles, limited-time offers, or special pricing.

Promotions may be subject to additional terms, expiration dates, product exclusions, quantity limits, or regional restrictions.

We reserve the right to modify, suspend, or cancel any promotion at any time without prior notice.

Discount codes cannot be applied retroactively to previous orders unless we choose to do so at our discretion.

Only one discount code may be used per order unless otherwise stated.

17. Gift Cards

If gift cards are offered on our website, they may be subject to additional terms and conditions.

Gift cards are generally non-refundable and cannot be exchanged for cash, except where required by applicable law.

18. Reviews, Comments, and User Content

If you submit reviews, comments, testimonials, photos, videos, feedback, or other content to us or through our website, you grant NUMA LABS LLC a non-exclusive, worldwide, royalty-free right to use, reproduce, display, publish, edit, translate, and distribute that content for marketing, promotional, operational, or business purposes.

You agree that any content you submit must not:

• Be false or misleading
• Violate the rights of any third party
• Contain unlawful, abusive, defamatory, obscene, hateful, or harmful content
• Contain viruses, malware, spam, or harmful code
• Infringe intellectual property rights

We reserve the right to remove, reject, edit, or refuse any user content at our discretion.

19. Intellectual Property

All content on this website, including but not limited to text, product descriptions, images, videos, graphics, logos, icons, branding, layouts, designs, page structure, and visual elements, is owned by NUMA LABS LLC or used with permission.

You may not copy, reproduce, distribute, modify, publish, display, sell, resell, exploit, or use any website content without our prior written permission.

Unauthorized use of our intellectual property is strictly prohibited.

20. Prohibited Uses

You agree not to use our website, products, content, or services:

• For any unlawful purpose
• To violate any applicable laws or regulations
• To infringe intellectual property rights
• To harass, abuse, insult, harm, defame, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses, malware, or malicious code
• To collect or track personal information of others
• To spam, phish, scrape, crawl, or interfere with the website
• To bypass security features
• To interfere with the operation of our website or services
• To engage in fraudulent activity
• To abuse promotions, refunds, chargebacks, or customer support processes

We reserve the right to terminate or restrict your access to the website if you violate these Terms.

21. Third-Party Tools, Links, and Services

Our website may include third-party tools, apps, links, payment providers, analytics services, advertising platforms, shipping providers, review platforms, or other integrations.

We are not responsible for third-party websites, services, content, policies, practices, availability, or performance.

Your use of third-party services may be governed by their own terms and privacy policies.

We encourage you to review third-party terms before using their services.

22. Privacy

Your use of our website and services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By using our website, you acknowledge that you have read our Privacy Policy.

23. Accuracy of Website Information

We do our best to keep the information on our website accurate and up to date.

However, our website may occasionally contain errors, inaccuracies, omissions, outdated information, or typographical mistakes.

We reserve the right to correct errors, update information, modify content, or cancel orders if information on the website is inaccurate, including after an order has been placed.

24. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

Access to the website may be suspended, restricted, or interrupted due to maintenance, updates, technical issues, server problems, third-party service failures, security issues, or events outside our control.

NUMA LABS LLC is not liable for any loss or damage caused by website interruptions, delays, errors, or unavailability.

25. Disclaimer of Warranties

Except as expressly stated by us or required by applicable law, our products and services are provided “as is” and “as available.”

We do not guarantee that:

• The website will meet your expectations
• The website will be uninterrupted or error-free
• Product information will always be accurate or complete
• Product results will meet your expectations
• Any defects will always be corrected
• The website will be free of viruses or harmful components

Nothing in these Terms excludes or limits any warranty, guarantee, or consumer right that cannot be excluded under applicable law.

26. Limitation of Liability

To the maximum extent permitted by applicable law, NUMA LABS LLC and its owners, officers, employees, contractors, suppliers, service providers, affiliates, and partners shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising from:

• Your use of the website
• Your purchase or use of products
• Delays, errors, or interruptions
• Lost packages or delivery issues
• Third-party services
• Unauthorized access to your information
• Website errors or inaccuracies
• Misuse of products
• Inability to use the website or services

In jurisdictions where limitations of liability are not allowed, our liability will be limited to the maximum extent permitted by law.

27. Indemnification

You agree to indemnify, defend, and hold harmless NUMA LABS LLC and its owners, officers, employees, contractors, suppliers, service providers, affiliates, and partners from any claim, demand, loss, liability, damage, cost, or expense, including reasonable legal fees, arising from:

• Your breach of these Terms
• Your misuse of the website or products
• Your violation of any law or regulation
• Your violation of third-party rights
• Your fraud, negligence, or misconduct

28. Consumer Rights

Nothing in these Terms is intended to limit, exclude, or restrict any mandatory consumer rights that apply to you under the laws of your country, state, province, or territory.

If any part of these Terms conflicts with mandatory consumer protection laws, the applicable consumer protection laws will apply.

29. UK Customers

If you are located in the United Kingdom, you may have certain statutory rights under UK consumer protection laws, including rights related to online purchases, cancellation, returns, refunds, faulty goods, and goods not as described.

Nothing in these Terms limits your statutory rights under applicable UK law.

30. Australian Customers

If you are located in Australia, our products may come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in these Terms limits your rights under Australian Consumer Law, including any rights to a repair, replacement, refund, or other remedy where applicable.

31. Canadian Customers

If you are located in Canada, your rights may vary depending on your province or territory.

Nothing in these Terms limits any mandatory consumer protection rights that may apply to you under Canadian federal, provincial, or territorial law.

32. United States Customers

If you are located in the United States, these Terms apply in addition to any mandatory rights you may have under applicable federal or state consumer protection laws.

Nothing in these Terms limits any rights that cannot legally be waived.

33. Force Majeure

NUMA LABS LLC shall not be liable for delays, failures, or interruptions caused by events outside our reasonable control, including but not limited to:

• Natural disasters
• Severe weather
• War
• Terrorism
• Civil unrest
• Pandemics
• Government actions
• Customs delays
• Carrier delays
• Labor disputes
• Supply chain disruptions
• Internet or hosting failures
• Payment processor outages
• Third-party service failures

34. Termination

We reserve the right to terminate, suspend, or restrict your access to the website or services at any time if we believe you have violated these Terms, engaged in fraudulent activity, abused our policies, or used the website in a harmful or unlawful way.

Termination does not affect any rights or obligations that arose before termination.

35. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain valid and enforceable.

36. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Refund Policy, Shipping Policy, Legal Notice, and any other policies posted on our website, constitute the entire agreement between you and NUMA LABS LLC regarding your use of the website and purchase of products.

37. Changes to These Terms

We may update, modify, or replace these Terms at any time.

When we update these Terms, we will revise the “Last updated” date at the top of this page.

Your continued use of the website after changes are posted means that you accept the updated Terms.

38. Governing Law

These Terms and Conditions are governed by the laws of the State of New Mexico, United States, without regard to conflict of law principles, unless otherwise required by applicable consumer protection laws in your country, state, province, or territory.

39. Contact Information

For questions about these Terms and Conditions, please contact us at:

NUMA LABS LLC
8206 Louisiana Blvd NE, Ste A #9399
Albuquerque, New Mexico 87113
United States

Email: support@thesandcloud.com